Cancellation & Refund Policy
Relating to pre-booked activities and party packages.
 
Fun Farm Soft Play
Fun Farm Spalding requests a non-refundable booking deposit upon booking a party package, this is to secure your chosen time slot. If you require to cancel your booking we reserve the right to retain the deposit. In most occasions we will endeavour to re-arrange your party for an alternative date.
If you make extra contributions towards the cost of your party, these payments will be refunded in the case of cancellation.
Laser Storm
We endeavour to deliver on all booked games of Laser tag, however in the unfortunate case of technical problems we may have to cancel at short notice. A full refund will always be provided.
Customer Amendments
All bookings with Laser storm on a pay and play basis are non-refundable if cancelled within 48 hours of your booked slot.
If you cancel before 48 hours prior to your event a full refund will be provided.
Fun Farm High Ropes
Whilst every attempt is made to ensure that all bookings actually run, Fun Farm Spalding reserves the right to cancel in the event of thunderstorms, high winds, extreme weather conditions, or in the interest of safety.

In any of these events, as much notice as possible will be given and clients will be offered an alternative date to participate in your booked activity, if this is not possible a full refund will be provided.
 
Customer Amendments
Minimum 48 hour notice is required for any cancellations. Any amendments or cancellations after this time will be fully chargeable.
 
If you cancel before 48 hours prior to your event a full refund will be provided.
 
Please contact spalding@funfarm.co.uk if you have any queries

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